If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Our Enterprise workforce provides deep expertise to manage and operate Accenture’s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.

Enterprise workforce professionals make sure we increase our earnings and grow as a company efficiently and effectively. We must continually update our organization and evolve to meet the ever-changing demands of the marketplace and achieve higher performance both for ourselves and our clients. Our Enterprise workforce people play a leading role in our strategic and operational programs, acting as the agents of change within Accenture itself.

We need people who can challenge conventional wisdom, offer unique perspectives and conceive more innovative solutions for our business.

Job Description

Operations professionals do the research and analysis that lead to major decisions, such as setting earning goals for the organization, or to major projects that support our client leadership.

The Operations Support Professional (C) serves as the key contact for operations and non-operations people providing guidance, support, and expertise for operations processes and tools.

Key responsibilities may include:

• Providing business development/quality management-related process advice, tool support, and training to client teams, entity leadership, and/or internal operations teams
• Providing technical and policy interpretation advice based on thorough knowledge and understanding of business operations applications and policies
• Coordinating the implementation, executing plan for process and/or tool changes across one or more organizational entities
• Identifying, gathering input on, and assisting in design and development of business requirements, process documentation, communications, training and reports required to support new or revised processes and organizational changes
• Helping coordinate design input/reviews, user tests and communication plans for major operations application releases
• Providing guidance and assistance to teams ensuring documentation required for business development meetings is prepared and available to the reviewers/approvers in advance of the meeting
• Organizing, coordinating and preparing business development meeting agendas, arranging logistics, taking minutes, recording actions and decisions taken, and disseminating relevant information to key stakeholders for more than one entity level and sharing knowledge and expertise during leadership meetings ensuring team or group points of view are expressed
• Working with other operations personnel to coordinate appropriate entity participation in meetings outside the entity
• Maintaining, interpreting, reconciling and ensuring accuracy of the operations applications data and assigned standard company-wide reports
• Preparing, analyzing, and interpreting management for entity leadership, verifying data integrity and detailing policy adherence and process discipline for key operational processes
• Utilizing Accenture quality management tools to ensure compliance requirements are met and identifying corrective actions for non-compliance
• Reviewing, processing or directing appropriately operational security access requests in line with data security policies
• Ensuring implementation of preferred practices, effective and timely communications, training, and knowledge sharing
• Representing organization point of view in meetings and communication
• 4+ years experience required
• Highly proficient in Microsoft Word, PowerPoint, Excel and Lotus Notes
• Understanding of Accenture Quality Management Processes and Policies
• Thorough understanding of Business Development Processes and Policies
• Understanding of basic finance concepts

Professional Skill Requirements

• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Good supervisory, coaching and project management skills
• Excellent customer service skills
• Strong organizational, multi-tasking, and time-management skills
• Strong negotiation, influence, mediation and conflict management skills

In the Enterprise workforce, learning is an ongoing process for each individual and the Enterprise workforce supports this process in a variety of ways including: an individual’s experience, including day-to-day assignments, special projects and professional growth experiences; the ongoing feedback and guidance each individual receives on professional development from their career counselor and/or supervisor(s) and others; other learning enablers customized for an individual’s development needs, including training (i.e., core leadership and professional training, leadership training and functional/technical training that builds and extends professional expertise); the Enterprise workforce community structure which provides opportunities for training, mentoring, coaching, knowledge sharing and networking; and other learning assets such as Accenture’s knowledge exchange, global news feeds and publications, and methodologies.

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