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Responsible to maintain IT Infrastructure of Accenture Seoul office and provide IT troubleshooting and user support

Local Network Engineering(LNE) and Administration

• Manages local operational activities for data network services
• Administrates local firewall and proxy server
• LAN connectivity troubleshooting:
• Server connectivity
• Ensures the network and all related equipment are in working condition
• Conducts regular connectivity Performance Tuning
• Keeps and maintains cable records and wiring diagrams
• Perform installation and repair of network components
• Responsible for modification, repair and preventative maintenance on all network equipment and related systems
• Performs hardware and software moves, add and changes
• Manages overall operational activities for voice/data network services.
• Manages programming/engineering activities for voice/data network design, development, and implementation.

Voice System Administrator

• Perform required voice systems operations tasks systems including all adds, moves, changes, system programming, reporting, system security and call accounting (IP Telephony, Cisco Call Manager, UM, OCS).
• Fault monitoring of all voice communication systems including escalation to vendor/carrier maintenance/help desk sections and monitoring of results.
• Maintenance of documentation including carrier services, extension allocations, system configurations and floor maps.
• Manage and deliver solutions according to the SLA.
• Classify, prioritie s and escalate problems to the appropriate voice specialists.
• Ensure a high level of quality client service is provided to the practice.
• Provide 2 nd level support for resolution of Telecom (Voice) problems.
• Manage and deliver Voice related solutions to the firm as project lead or project team member as required.
• Identify and resolve/escalate all problems, requests and outages to Management as appropriate.
• Responsible for the technical capability of the Voice Assistant and Analysts, this includes training and ongoing education.
• Responsible for the administration of the voice system directly or delegated as appropriate.
• Responsible for continuous improvement and innovation, this includes investigation of emerging technologies and associated recommendations and projects

Windows Server Administration

• Performs Windows server administration setup – AD/DNS/DHCP/ File server / Print server / DFS server
• Performs System upgrade
• Maintains integrity of the standard operating system environment
• Performs system software upgrades

Workstation Management and Support Services

• Provides technical support to internal customer workstations.
• Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
• Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
• Prioritizes and updates problem status information.
• Maintains data integrity and security for workstations environment.
• Performs installations, upgrades and backups as requested/necessary.
• Responsible for workstation upgrades and retirement programs
• Planning
• User information dissemination
• Implementation
• User supports
• Ghost Image Management
• Provides technical support to internal PC systems customers
• Resolves reported PC problems related to hardware, operating systems, and configuration issues through troubleshooting and research
• Maintains data integrity and security for PC environment

Helpdesk Support

• Supports and troubleshoots problems for servers, network , client connectivity
• Supports and troubleshoots problems related with PC including MS Windows, Office and its component(Windows Networking, TCP/IP), H/W, S/W etc

Qualifications:

• University degree or equivalent experience in technical support environment
• Up-to 1~5+ year experience with local office support operations, data communications, basic networking operations and hardware/software support
• Microsoft operating systems and applications
• Computer and peripheral hardware
• VMS(UM), Cisco Mall Manager
• Local Network Administrator
• Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
• Fluent English
• Well developed interpersonal, communication skills
• Having service mind and client service attitude
• Proficient
• problem solving and analytical skills
• Aptitude to multitask workloads
• Korean should be fluent.

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