RightScale is the leader in cloud computing management. Founded in 2006, the company offers a fully automated cloud management platform that enables organizations to easily deploy and manage business critical applications across multiple clouds with complete control and portability. The RightScale Cloud Management Platform is delivered as “software as a service” (SaaS) and is available in a range of editions. To date, thousands of deployments and more than three million servers have been launched on the RightScale platform for leading organizations such as PBS, Harvard University, Zynga, and Sling Media. To learn more about RightScale, please go to RightScale.com.

Job Description

At RightScale, the Technical Account Manager is responsible for building and maintaining a working relationship with our highest profile customers to gain in-depth knowledge of the customers technical support needs and coordinate the efforts of the required personnel to ensure the highest level of service.

They are the customers single named point of contact for all technical related concerns.

The job responsibilities include, but are not limited to, the following:

• Develop a thorough understanding of the customers current and future use of RightScale
• Maintain consistent and regular communication with the customer to review all things RightScale including but not limited to technical issues, enhancement requests, current and future use-cases, defect escalations, environment and best practice reviews.
• Staying current with supported technologies and solutions
• Simultaneously manage multiple platinum customers and contacts
• Manage daily calendar, travel schedule, and expenses; maintain accurate records of all customer activity.
• Travel up to 10% of the time.
• Demonstrate excellent customer service skills through all levels of communication.
• Contribute to the knowledgebase, Wiki and other RightScale resources to help build the best customer experience.
• Work closely with the team to ensure that all company and personal goals are met or exceeded.

Desired Skills & Experience

The ideal candidate hasa technical background that includes:

• 5-7 years technical account management or support experience in related industry
• Technical background in Engineering, computer science a plus
• 3-5 years experience with Linux, Windows and Open Source technologies
• Experience with Scripting technologies such as Bash and Ruby
• Excellent technical knowledge and aptitude for learning
• Ability to set and maintain goals, welcome feedback and enjoy success
• Must have excellent, clear writing and verbal communication skills

All candidates are expected to possess the following skill set:

• Excellent written and verbal English and local language where appropriate
• Self-starting learner who thrives under pressure and enjoys success
• Excellent communication skills and strong organizational skills
• Dedication to individual development, challenging teamwork, and new technology
• Flexibility in a dynamically growing/evolving company

RightScale is a great place to work and we are looking for only the best.

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Apply online at www.rightscale.com/jobs